FAQ’s
Once you have found the property that you want to book, please contact us at info@sunbeachholidays.com and we will reconfirm availability and send you the Booking Statement, Booking Form, and Payment Options.
The deposit is 25% of your total booking and payable within 5 working days of the Booking Statement being sent. If you are within 10 weeks of your arrival date, payment is required in full.
The balance is due 10 weeks prior to your date of arrival. If your arrival date is less than 10 weeks, when the booking is made, then payment in full is required.
Upon receipt of the payment in full, you will receive the full Arrival Instructions, including the address, directions and key code to open the key safe that holds the property keys.
Yes, subject to an extra supplement charge, if applicable, and as long as the property can accommodate the total number of guests.
The 25% deposit paid is non refundable. Once the balance has been paid, 10 weeks prior to arrival, the sliding scale Cancellation Policy comes into effect. Please see our Terms and Conditions for full information.
If official travel restrictions are in place, including quarantine being unreasonable upon your return, that are effective for your travel date, and you have paid in full, then a refund or move of date will be offered. Both are subject to a 60€ administration fee. Please see our Terms and Conditions for full details.
The property is fully prepared for your arrival and cleaned after your departure. This is included in the price. Cleaning and a change of linen/towels are provided weekly or mid stay, for stays of 10 to 13 nights. If you want additional cleaning during your stay, please advise and we will arrange a quotation. Payment would be required in advance.
With the majority of properties, pool heating is included in the price November to April inclusive. May to October is chargeable, price available upon request. Any properties that differ from this will have it detailed in the property description.
No. Please refer to each individual property information to see if the accommodation has air conditioning. Where provided, it will be detailed specific to individual rooms and where coin operated or timed, noted accordingly.
You are guaranteed entry to your accommodation by 16:00 hours and are required to vacate, on your day of departure, at 10:00 hours.
You are guaranteed entry to your accommodation by 16:00 hours. The only way to guarantee an early entry is to book the night before as this will ensure that clients cannot be departing on your day of arrival and the property can be prepared the day before. Alternatively, we can note your request and this may be provided subject to availability and cleaning schedule.
The standard departure time is 10:00 hours. The only way to guarantee a late departure is to pay for an additional night, as this then ensures that clients cannot arrive on that same day. Alternatively, you can contact us during your stay to see if it can be accommodated and this may be subject to a reduced daily charge. This will be dependent on the next arrival, cleaning schedule or if maintenance works have been booked in.
Yes, you have full use of all of the facilities listed on the property description and the hot tub heating is included in the price, all year round.
All linen and bath/hand and tea towels are provided however not all properties have pool/beach towels available. If pool/beach towels are included, this will be detailed on the individual property description.
Bed linen and internal towels are changed weekly or mid stay for 10 to 13 nights. If pool towels are provided, these are not changed mid stay.
If, on arrival, you want any additional guests to stay in the rental accommodation for one or more nights, you must inform us to obtain agreement and arrange payment of the extra guest supplement, if applicable.
Yes, upon request, and subject to a hire fee of 20€ per item, per week.
Each Villa/accommodation has individual TV Packages, please refer to the information on each individual property description, if you require further details please email us.
Not all properties have WiFi but this will be detailed in the individual property information and unless stated otherwise, will be included in the rental price.
Yes, included on the Arrival Instructions will be your local contact number, including an out of hours emergency number, if different.
We recommend, in all cases, that you include the Accidental Damage Waiver (ADW) as it provides you with peace of mind to enjoy your holiday, knowing that any accidental damage of items in the property will be covered up to the maximum noted on our Terms and Conditions. Should you opt out of the ADW, you will be required to provide a refundable Damage Bond of between 250€ to 500€.
The refundable Damage Bond is payable prior to arrival by Bank Transfer or the secure online payment system. Upon confirmation by the property manager that no deductions are to be made, it will be refunded to you upon provision of your Bank Account details or a reversal of the online payment system.
You are not permitted to host any event or party that includes anyone not listed on the Booking Form.
We do not currently provide car hire however, if you contact us on info@sunbeachholidays.com we will be happy to provide you with some recommendations.
Whist we do not provide these, please contact us on info@sunbeachholidays.com and we can provide you with hire company contact details.
Whilst we do not provide these, please contact us on info@sunbeachholidays.com and we can provide you with hire company contact details.
All of our properties are self catering and as such do not, as standard, provide any items (cleaning products, food and drink etc) on arrival. Some owners may arrange a small selection of essentials, but this will vary with each property. However, you have the option to include a full Welcome Pack at an additional cost of 50€, payable prior to arrival.
Please see details noted under Guest Services, Welcome pack for full details.
