Terms & Conditions
Please read through carefully as these Terms and Conditions (T&Cs) govern the client’s (“you”, “your”) contract with the reservation and rental of any property with Sun Beach Holiday Rentals SL (“SBH”, “we”, “us”, “our”), with a Spanish company registration number of B05288402.
Our contract with you is for accommodation only and you must be aged 18 years or over. It is your responsibility to arrange flights. Should your flights be subsequently cancelled or flight times altered, whilst we will do everything possible to accommodate your changes, we are not liable if we are unable to do so. Cancellation as a result will be applicable to our usual Cancellation Policy.
If you have any special requirements or disabilities, you must advise us at the time of booking so that we can ensure the proposed accommodation is suitable for purpose.
- ACCURACY OF WEBSITE
We have endeavoured to ensure that all information contained within our website is accurate to the best of our knowledge and understanding however, as all of our accommodation is individually owned, there may be occasions when furnishings and facilities may differ from the photos or details provided as our owners have the right to make changes to their property. If you are booking your property based on a particular facility offered, please ensure that you make us aware of this at the time of your reservation.
All prices quoted on our website are in Euros (€).
We reserve the right to alter any of our advertised accommodation prices, without notice. You will be advised of the current price of the accommodation that you want to book and the contract is only confirmed upon receipt of the Booking Statement.
The cost of your accommodation does not include any extra chargeable services that you may use whilst at the property.
In rare cases, errors may occur when inputting prices into our reservations system or website. Any contract entered into on the basis of an inputting error will be void. In this unlikely event, you will be given the choice to either proceed with the correct price or cancel with a full refund if any amount has been paid.
We consider travel insurance essential and it is strongly recommended in all cases. It is your responsibility to ensure that you provide your own comprehensive travel insurance, from the time of booking, to include injury, death, repatriation, medical, damage, loss or cancellation by you.
- BOOKING AND PAYMENT
Once you have chosen your accommodation, you will be sent a Booking Statement, together with a Booking Form and Payment Options. The contract only becomes binding upon receipt of the completed Booking Form and first payment. The completed Booking Form, and deposit of 25% of the total price, is required within 5 working days of receipt of the Booking Statement. If the completed Booking Form and deposit is not received within this time to secure the booking, we reserve the right to cancel your reservation and release the dates. The balance is payable to us no later than 10 weeks prior to your arrival date. If the balance is not received within this time, we reserve the right to cancel your reservation, with the loss of any deposit paid. If your arrival date is less than 10 weeks away, the completed Booking Form and the total amount of the booking is due within 5 working days, or by the arrival date, if earlier. If the completed Booking Form and amount in full is not received within this time, we reserve the right to cancel your reservation and release the dates. Any cancellation by us will only be actioned after sending a minimum of one notification of intention by email.
Upon receipt of the payment in full, you will be issued with the full arrival information, including address, directions and key collection instructions.
Payments can be made by Bank Transfer to a Euro Account, or by credit/debit card using a secure online payment system. Visa and Mastercard only accepted. In the event that you have received the services as detailed on the Booking Statement, you are not eligible to reclamation of any monies paid. Any issues, concerns or complaints regarding your accommodation needs to be notified during your stay by email to SBH on email@example.com. See T&C point 10.
- AMENDMENT TO BOOKING
If, after payment of the deposit, or the amount in full, you want to amend your booking by a couple of days either way, we will endeavour to assist where possible, subject to availability and compatibility with surrounding reservations. For amendment requests greater than this, cases will be reviewed individually and if authorised by us, will be subject to any price variances to rental rates for the new dates and may be subject to an administration fee of up to 60€. Where we are unable to assist with your request and you do not wish to proceed with the original booking, this will be treated as a cancellation by you and will be subject to our usual Cancellation Policy.
- CANCELLATION POLICY
Any notification of cancellation by you needs to be by email to SBH on firstname.lastname@example.org. The cancellation takes effect from the date the request is received and cancellation fees are as follows on a sliding scale:-
70+ days prior to departure date – loss of the 25% deposit paid.
56 – 69 days prior to departure date – loss of 50% of the total cost of your booking.
42 – 55 days prior to departure date – loss of 75% of the total cost of your booking.
0 – 41 days prior to departure date – loss of 100% of the total cost of your booking.
If you have to cancel for a reason covered by your insurance policy (we recommend comprehensive travel insurance to be taken out in all instances, at the time of booking), you may be able to reclaim the cancellation fees. Claims must be made directly to the insurance company concerned. No refunds will be given for any member of the party not travelling or for unused services.
COVID-19 Cancellation Policy Waiver. See T&C point 13.
- CANCELLATION OR AMENDMENT TO YOUR BOOKING BY US
In the unlikely event that the accommodation booked by you becomes unavailable, and we have to amend or cancel your booking, you will be notified, by email, as soon as reasonably possible. At this time, you will be offered, subject to availability, alternative accommodation and, if acceptable, you will pay the increase in cost if the replacement is advertised at a higher price than your original booking, or will receive a refund of the difference if it is less expensive.
Should we be unable to provide you with alternatives or none of the options offered are acceptable to you, you will be entitled to a full refund of any monies paid. We shall not be liable for any costs to you other than a refund for the accommodation.
This is reserved exclusively for the people named on the Booking Form. Any additions made after the booking may be subject to an extra supplement.
You and your party agree not to use the property for any events, commercial or illegal purpose, including subletting it, or otherwise allowing anyone to stay in it who has not previously been named on the Booking Form.
On departure, the accommodation should be left in a reasonably clean and tidy condition, with the dishwasher emptied, the BBQ left the way it was found and any dustbin waste adequately bagged and disposed of, as per local instructions.
- CONCERNS, ISSUES AND COMPLAINTS
In the unlikely event that you have a problem, regarding the accommodation, during your stay, please ensure that you contact our in resort representative (information provided with the Arrival Instructions) or email SBH on email@example.com as soon as possible so that action to resolve the issue can be taken immediately. We will do our utmost to resolve the situation as quickly as possible but would respectfully ask that you make allowances for local working times and holidays.
If your problem is not resolved during your stay, any complaint must be made by email to SBH on firstname.lastname@example.org within 14 days of your return date. Only complaints reported during your stay in the property will be considered.
Unfortunately, we cannot be held responsible for failure of public supply or utilities such as water or electricity, however, we will do everything possible to minimise the disruption in the event that this occurs. Should there be a prolonged loss of either, requiring you and your party to be moved to alternative accommodation, we will endeavour to assist you with finding something suitable, however, the cost of the alternative accommodation, if greater that the original accommodation booked, must be paid by you and reclaimed on your holiday insurance cover.
- BUILDING WORKS, THIRD PARTY NUISANCE, NATURAL ENVIRONMENT AND PESTS
On occasion, building work and its associated noise may occur in resort and in most cases, we are not notified in advance when it will begin. In the event we are aware of such work that will affect your holiday, prior to your arrival, we will notify you as soon as possible.
We cannot be held responsible for any building work that commences during your stay but if such work begins and is affecting your holiday, please report this to our in resort representative or by email to SBH on email@example.com . We will endeavour to get the work stopped if possible and if this is not possible and it is found to be unreasonably invasive, we will offer you alternative accommodation, subject to availability. The cost of the alternative accommodation, if greater that the original accommodation booked, must be paid by you and reclaimed on your holiday insurance cover.
We cannot be held responsible for nuisance caused by any third parties, including noise from disruptive behaviour from guests staying in nearby accommodation or on the street, loud music or passing traffic.
We cannot be held responsible for any discomfort or inconvenience caused by the natural environment and wildlife, including climate, insects, rodents and barking dogs.
- TRAVEL DOCUMENTATION
It is your responsibility to ensure all appropriate travel documentation is produced, in order and compliant with the relevant country that you are travelling from and to. We do not accept any responsibility if you cannot travel because you have not complied with passport, visa or immigration requirements.
- COVID-19 (COVID) and COVID-19 Cancellation Policy Waiver
Regulations are subject to change at short notice. Whilst we will endeavour to ensure that all guidance and information given to you is up to date, it is your responsibility to consult official government websites to ensure compliance with current regulations in force at your time of travel. We do not accept any responsibility if you are unable to travel as a result of inadequate or incorrect documentation and you will not be entitled to any refund.
We cannot be held responsible if anyone in your party becomes ill or is suspected of being COVID positive whilst in resort, in respect of medical expenses, extra accommodation and costs as a result of quarantine or extra travel expenses.
In the event that you have adhered to our T&Cs (ie. paid in full), are within 2 to 3 weeks of your date of travel, and are forced to cancel your booking due to official travel restrictions, including quarantine being unreasonable upon your return home, you must notify us by email to SBH on firstname.lastname@example.org and, for a small administration fee of 60€, our Cancellation Policy will be waived whereby we will either move your dates, if alternative dates are known, or raise a credit note for use at a later time. There is no expiry to any credit note raised.
If official restrictions have been lifted and you choose not to travel at any time, you will be subject to our usual Cancellation Policy. See T&C Point 7.
- ACCIDENTAL DAMAGE WAIVER (ADW)
This is optional, but recommended in all cases, and is subject to an additional cost (non refundable), included on your Booking Statement, at the time of quotation. Please refer to our Website, Services tab, for full details of what is covered under ADW. You may opt out of the ADW however, you may then be subject to a refundable Damage Bond of 250€ to £500€, depending on the property, payable prior to arrival, and returned within 10 working days of your return, subject to confirmation from the in resort property manager that no deductions are to be made. ADW covers you for any accidental damage done to your holiday rental property or its fixtures, household items, fittings, linen, towels or furnishings, up to the value of 500€ for properties with 3 bedrooms or less, or up to the value of 750€ for properties with 4 or more bedrooms. You will be liable for any damage above these limits. If you notice any damage on arrival, this will need to be reported to our local representative within 24 hours. Any other damage that is not reported will be deemed to have occurred during your stay.
Where it is considered that the damage has occurred intentionally or as a result of negligence, the ADW becomes null and void and you become liable for the cost of repair or replacement.
- DAMAGES, BREAKAGES AND ADDITIONAL CLEANING
If you opt out of the ADW, bookings will be subject to a refundable Damage Bond.
You accept responsibility for the proper conduct of yourself and any members of your party, whilst on holiday, including physical and verbal assault on our resort staff. If you or any member of your party negligently or wilfully causes any damage to accommodation, property or person, you agree to compensate us against any loss suffered by us, including legal costs, arising from such damage. Failure to pay for serious damage can result in the local authorities being called to intervene.
All breakages should be reported to our local representative and, if required, paid for prior to departure. We reserve the right to claim for any serious damage or breakages, considered negligent, not reported and found after departure.
We also reserve the right to terminate the stay of any party member(s) whose behaviour is such, in the reasonable opinion of the local representative, person in authority or us, as to cause or likely to cause danger upset or distress to anyone else or damage to the property. In this instance, no refund will be forthcoming.
- PERSONAL INJURY
Whilst the property may have measures in place to enhance your safety, such as pool depth markers and notices, this in no way implies that we accept responsibility for your personal safety and we will not, under any circumstances, consider any claims for compensation arising from personal injuries that occur within the property or property grounds.
If, during your stay, you consider anything unacceptable, that may result in injury to you or members of your party, then you must immediately contact your local representative or SBH on email@example.com .
- WELCOME PACKS
Unless specified otherwise, welcome packs are provided at an additional cost. Any welcome packs or products supplied by us in the property are used/consumed at your own risk, please read all labels carefully if you have any allergies.
- FORCE MAJEURE
You will not be compensated if we have to cancel, with full refund, or change your accommodation arrangements in any way because of unusual or unforeseen circumstances outside of our control, including war, riot, terrorist activity, natural or nuclear disaster, industrial dispute, fire, forces of nature, epidemics, pandemics, or unavoidable technical problems with transport. No compensation, costs or expenses of any amount, including the cost of securing alternative accommodation will be paid by us.
- DATA PROTECTION POLICY
We are committed to protecting your personal information held by us for your booking. We will only hold personal data for contractual purposes and relevant to your booking. The information may also be provided to public authorities, such as Guardia Civil, Customs or Immigration, if required by them, or as required by law. It will not be used or passed on for marketing purposes, without your consent.
If you want us to delete your personal details, please email SBH on firstname.lastname@example.org and we will ensure this is actioned within 20 working days of the request being received. Please note that all services must be cancelled or completed prior to erasure. If there are holiday bookings or services still remaining, we cannot delete personal data as we remain under contract to provide services to you. This will therefore mean that we need to continue processing your personal data.